Privacy Policy
This privacy policy describes how Voz Plena Academy collects, uses, and protects personal data when you use our online platform and services, including diction training, public speaking coaching, voice modulation workshops, presentation skills, communication courses, accent reduction, and corporate communication training. We are committed to protecting your privacy and handling your data in an open and transparent manner.
1. Data We Collect
We collect personal data that you provide directly to us when you interact with our site or services. This includes information you provide when you register for an account, enroll in a course or workshop, fill out forms, participate in online sessions, or communicate with us. The types of personal data we may collect include:
- Contact information such as your name.
- Information related to your service enrollment and participation.
- Payment information (processed securely by third-party payment processors, we do not store full payment card details).
- Information you provide in the context of using our services, such as your progress, feedback, or questions.
We also automatically collect certain information when you visit our site or use our services. This may include:
- Usage data such as IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
- Information collected through cookies and similar technologies to understand how you use our site and services.
2. How We Use Your Data
We use your personal data for specific, legitimate purposes, including:
- To provide, operate, and maintain our services, including delivering training and courses.
- To process your enrollments and manage your account.
- To communicate with you about your participation, services, and updates.
- To improve and personalize your experience with our services.
- To develop new features, services, and educational content.
- To understand how our services are used and analyze trends.
- To ensure the security and integrity of our online platform.
- To comply with legal obligations and resolve disputes.
- For marketing and promotional purposes, with your consent where required.
3. Legal Basis for Processing
We process your personal data based on several legal grounds:
- Performance of a contract: When processing is necessary to provide the services you have requested, such as delivering a course you enrolled in.
- Your consent: When you have given us clear consent for specific processing purposes, such as receiving marketing communications. You have the right to withdraw your consent at any time.
- Legal obligation: When processing is necessary to comply with applicable laws and regulations.
- Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms. This may include improving our services, preventing fraud, or ensuring network security.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with third parties only in the following circumstances:
- Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as hosting, payment processing, analytics, and customer support. These providers are required to protect your data and only use it for the purposes we specify.
- Legal Requirements: We may disclose your data if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of Voz Plena Academy, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction, provided the receiving party agrees to protect your data in a manner consistent with this policy.
- With Your Consent: We may share your data with other third parties when you have provided your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security. We strive to use commercially acceptable means to protect your data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the nature of the data and the purpose of processing.
7. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:
- The right to access: Request a copy of the personal data we hold about you.
- The right to rectification: Request correction of inaccurate or incomplete personal data we hold about you.
- The right to erasure: Request deletion of your personal data under certain conditions.
- The right to restrict processing: Request that we limit the way we use your data under certain conditions.
- The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- The right to object: Object to our processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing purposes.
- The right to withdraw consent: Withdraw your consent at any time where processing is based on consent.
To exercise these rights, please contact us using the physical address provided in this policy. We may ask for proof of identity before responding to your request.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us using the physical address below.
11. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
12. Contact Us
If you have any questions about this privacy policy, please contact us by mail at:
Voz Plena Academy
1830 Rua Augusta, 7th Floor, Suite 702
São Paulo, São Paulo, 01304-000
Brazil